Privacy Policy

(HIPAA-Aligned — Dental Practice Version)

Effective Date: November 1, 2025

Introduction

ProDental Centers (“we,” “our,” or “the Clinic”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Health Insurance Portability and Accountability Act (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and all applicable federal and state laws.

By receiving services from ProDental Centers or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Protected Health Information (PHI)

Includes any individually identifiable health information such as:

• Name, address, email, phone number
• Medical history, dental records, X-rays, treatment plans
• Insurance and billing information
• Appointment details
• Payment history
• Digital health forms and patient submissions

B. Personal Information (Non-PHI)

• Website usage data
• Cookies and analytics
• Contact form submissions
• Communication preferences

2. How We Use Your Information

We use your information for legitimate healthcare and administrative purposes, including:

• Providing dental care and treatment
• Maintaining accurate medical and billing records
• Coordinating with your insurance provider
• Appointment scheduling and reminders
• Payment processing
• Quality assurance and internal operations
• Legal compliance
• Security and fraud prevention

We do not sell your information.

3. How We Share Your Information

We may share your information only as permitted by HIPAA:

• With your authorization
• With providers involved in your treatment
• With insurance carriers for claims processing
• With third-party vendors under Business Associate Agreements (BAAs)
• When required by law, court orders, or public health authorities

4. Your Rights Under HIPAA

You have the right to:

• Request a copy of your health records
• Request corrections to your records
• Request confidential communication preferences
• Request restrictions on certain disclosures
• Obtain a list of disclosures
• File a privacy complaint

To exercise these rights, contact:
info@prodentalcenters.com

5. Data Security

We implement administrative, technical, and physical safeguards, including:

• Encrypted storage of digital health records
• Access-controlled systems
• Secure transmission protocols (SSL/TLS)
• HIPAA-compliant data processing partners
• Staff training and privacy procedures

6. Retention of Information

Records are retained in accordance with Florida state law and HIPAA retention requirements.

7. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

8. Contact Information

For questions about your privacy rights:
ProDental Centers – Privacy Office
Email: info@prodentalcenters.com
Phone: +1 (305) 330-9291