Privacy Policy
Effective Date: November 1, 2025
ProDental Centers (“we,” “our,” or “the Clinic”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with HIPAA, HITECH, and applicable federal and state laws.
1. Information We Collect
A. Protected Health Information (PHI)
- Name, address, email, phone number
- Medical history, dental records, X-rays, treatment plans
- Insurance and billing information
- Appointment details
- Payment history
- Digital health forms and patient submissions
B. Personal Information (Non-PHI)
- Website usage data
- Cookies and analytics
- Contact form submissions
- Communication preferences
2. How We Use Your Information
We use your information for legitimate healthcare and administrative purposes, including but not limited to providing dental care, maintaining records, coordinating with insurance, appointment scheduling, payment processing, quality assurance, legal compliance, and security. We do not sell your information.
3. How We Share Your Information
We may share your information only as permitted by HIPAA, including:
- With your authorization
- With providers involved in your treatment
- With insurance carriers for claims processing
- With third-party vendors under Business Associate Agreements (BAAs)
- When required by law, court orders, or public health authorities
4. Your Rights Under HIPAA
You have the right to request copies of records, request corrections, request confidential communications, request restrictions on certain disclosures, obtain a list of disclosures, and file a privacy complaint.
To exercise these rights, contact: privacy@prodentalcenters.com
5. Data Security
We implement administrative, technical, and physical safeguards including encrypted storage, access controls, secure transmission (SSL/TLS), HIPAA-compliant data partners, and staff training.
6. Retention of Information
Records are retained in accordance with Florida state law and HIPAA retention requirements.
7. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.
8. Contact Information
ProDental Centers – Privacy Office
Email: info@prodentalcenters.com
Phone: +1 (305) 330-9291